• MyLove @M
• 10 Mar, 2025

Many vehicle owners have reported a strange issue - money being deducted from their Fastag wallet even when they haven’t travelled. If you've faced this problem don't worry. Indian Highways Management has provided clear ways to report false deductions and get your money refunded.

Details & Context

Every day millions of vehicles pass through Indian highways, paying toll taxes as they move from one state to another. Earlier drivers had to pay cash and wait in long lines. However with the introduction of Fastag toll collection has become seamless automatically deducting charges from linked bank accounts.

But sometimes errors happen. Money may get deducted from your Fastag wallet even if your vehicle didn’t cross a toll plaza. This could be due to technical glitches or incorrect scanning. Let’s break down how you can file a complaint and secure your refund.

How to File a Complaint for Wrong Fastag Deductions

If you notice an incorrect deduction, follow these steps

1. Call the Fastag Helpline: Dial 1033 — the official helpline for Fastag issues. Explain your situation clearly.

2. Email Your Complaint: Send an email to falsededuction@ihmcl.com with the following details,

   - Transaction date and time

   - Vehicle registration number

   - Proof of incorrect deduction (screenshot or bank statement)

3. Contact Your Fastag Provider: You can also raise a complaint directly through your Fastag issuer’s customer service (like your bank or payment app).

What Information Do You Need to Provide.?

When filing a complaint, keep the following information ready

- Transaction details (date, time and amount deducted)

- Vehicle registration number

- Proof of deduction (bank statement or Fastag app screenshot)

- Supporting documents (if available)

What Happens After You File a Complaint.?

Once your complaint is verified and found valid

- Your Fastag wallet or linked bank account will be refunded within a few business days.

- In case of technical errors, refunds are usually processed within 7 working days.

Read More: No Entry to Platform Without Confirmed Ticket...! Indian Railways Implements New Rule for 60 Stations Across India.

Impact Analysis

The incorrect Fastag deductions have caused distress among vehicle owners especially those who rely on highways daily. With rising dependency on cashless toll systems, ensuring error-free transactions is crucial. The Indian government continues to enhance Fastag technology to minimise these errors.

If you’ve experienced wrong Fastag deductions don’t panic. Just follow the simple steps to file a complaint and get your money back. As technology improves such issues are expected to decrease. Keep your transaction details handy and always double-check deductions.

Call to Action (CTA)

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