• Mou Mou
• 25 Feb, 2025

Dubai’s General Directorate of Residency and Foreigners Affairs (GDRFA) has launched ‘Salama’ a new AI-powered digital platform. This innovative service allows users to renew or cancel residency permits for their family members and get instant visa-related answers - all in just two minutes.

What is ‘Salama’.?

The ‘Salama’ platform is designed to simplify residency services in Dubai. With its AI technology users can quickly complete essential tasks like,

- Renewing residency permits.

- Cancelling residency for dependents.

- Getting real-time answers to visa and residency inquiries.

- Making secure online payments without needing to visit any service centers.

A Step Toward Dubai’s Digital Future

The introduction of ‘Salama’ aligns with UAE Vision 2071 and Dubai's strategy for digital transformation. It reflects GDRFA’s goal of offering proactive, flexible and user-friendly services to enhance customer experience and streamline government processes.

How Does It Work.?

Using ‘Salama’ is simple and time-efficient

1. Login: Users access the platform with their GDRFA account.

2. Select Service: Choose to renew or cancel a residency permit.

3. Payment: Complete secure online payments instantly.

4. Confirmation: Receive the transaction receipt within two minutes.

Official Launch and Live Demonstration

The platform was unveiled at GDRFA’s fourth annual media briefing, titled “Media Insights Shaping the Future.” The event was led by Major General Mohammed Ahmed Al Marri, GDRFA Dubai's Director General and attended by senior officials, media personnel, and influencers.

During the event, a live demo showcased a user renewing his daughter’s residency permit in under two minutes - proving the platform's efficiency and speed.

What Leaders Say

Major General Mohammed Ahmed Al Marri emphasised that ‘Salama’ is more than just a tech upgrade - it is a complete redefinition of customer service. He highlighted how the platform boosts government efficiency while ensuring Dubai remains a leader in smart government solutions.

Colonel Khalid bin Mediya Al Falasi, Assistant Director General for Digital Services Affairs, added that ‘Salama’ uses AI algorithms and LangGraph interactive technology to provide personalised and accurate user experiences.

Read More: Hamdan bin Mohammed Donates Dubai Games Prize Money to Charity.

Impact and Benefits

The ‘Salama’ platform aims to

- Save time with faster residency processes.

- Offer secure, cashless transactions.

- Reduce paperwork and eliminate the need for physical visits to government centers.

- Support Dubai's mission of creating smart, tech-driven public services.

Dubai’s ‘Salama’ platform sets a new benchmark for digital government services. With its speed, simplicity and AI-driven technology, it reflects the city’s vision of a seamless, future-ready administration.